Carteret County adds text to 9-1-1 capabilities

Sep 28, 2015

INTRO – Carteret County has announced an addition to their 9-1-1 service. George Olsen has more.

A press release from the county announces their Emergency Services can now accept 9-1-1 calls via text from four major US cell phone carriers. Customers with Verizon, Sprint, T-Mobile and AT&T can now text 9-1-1 when unable to make a voice call. Emergency services requests 9-1-1 texts come only in the following circumstances… when the caller is hearing or voice impaired, the medical emergency renders a person unable to speak, or if speaking out loud could put the person in danger, such as during a home invasion or domestic violence. Anyone using text to contact 9-1-1 should provide an address as Emergency Services can only get a tower location that is relaying the text. Carteret County Emergency Services says voice call is still the preferred method of contacting a 9-1-1 operator. I’m George Olsen.