New Mental Health Screening Kiosks In Dare And Hyde Counties

Dec 14, 2015

Credit Trillium Health Resources

Wellness organizations in eastern North Carolina are trying to break the stigmas associated with mental disorders and substance abuse. They’ve launched a pilot program with two screening kiosks in Hyde and Dare counties to help people identify behavioral issues and connect with resources. Sarah Finch has more on these interactive booths and a new computer program that may know you better than you know yourself. 

Taking care of your health means paying attention to your body AND your mind. Yet in today’s society, behavioral issues are considered a touchy subject. Mental health disorders ranging from depression to PTSD are common both nationally and locally, but they’re not always addressed and treated in a timely manner.

For Eastern North Carolina this is especially true. Trillium Health Resources Clinical Operations Vice President Cindy Ehlers says it’s because ENC encompasses so many rural areas.

“Mental health is not any more prevalent in eastern North Carolina than anywhere else in the United States. A lot of the opportunities that may exist in larger more urban areas, don’t exist in eastern North Carolina because there are less people. And that can make getting treatment for some issues a lot more challenging.”

Trillium Health Resources doesn’t provide direct care, rather, they connect individuals and families to resources in their own communities. As a local governmental agency, Trillium Health Resources manages mental health, substance use and disability services throughout 24 eastern North Carolina counties.

Trillium’s response to the stigma of mental health disorders, was to install two wellness booths at the Hyde County Government Center and the Dare County Department of Public Health building. They created a computer program that screens people by asking detailed questions and then referring them to local treatment centers. Trillium Health Resources Project Coordinator Bobbie Lowe likens the technology to drug store diagnostic machines.

“Lots of people have done the blood-pressure kiosk at their local drug store. They might not have called it a kiosk but people know what that is when you talk about it. This is exactly like that, it’s just looking for mental health or addiction issues.”

The wheelchair accessible kiosk is like a small cubical with a touch screen computer plus both English and Spanish language options.

“The kiosk is one hundred percent free. It asks a few demographic questions. And then it actually goes through the screening questions for the specific issue they are being screened for. They are not cumbersome or difficult to navigate.”

The first step identifies how the subject has been thinking or behaving. The Access Point program then asks questions about how you’re feeling. After ten to fifteen minutes, a comprehensive report about your moods and behaviors is displayed on screen.

Vice President Cindy Ehlers says these screenings are educational, not diagnostic.

“It screens and tells you that you seem to have enough of the symptoms that you really need to get an appointment to have an assessment done and get treatment. And then it tells you exactly how to do that. So it doesn’t actually give you a diagnosis, but it does give you an indication that you’re hitting enough of the criteria or that you’re not.”

The Access Point program also connects users to resources, including treatment recommendations, referrals and educational materials. The provider database is organized by county, with a comprehensive list of all the mental health professionals in that area, so that people can choose to follow-up with a local specialist.

Project Coordinator Bobbie Lowe says they have also installed a phone in the screening kiosk that rings straight to the 24-hour Trillium help-line.

“At that point they are able to use the phone that is attached, and contact our Call Center directly. They’re able to take a card that has the information on it. And people can also email the results from the kiosk to themselves. The email address is not stored but the information is sent directly to them.”

Setting up each of the kiosk stations with their privacy booths and the computer software cost about five thousand dollars. The money for the first two kiosks came from a grant but Trillium plans to launch four more screening kiosks in January with their own funds. Vice President Cindy Ehlers says they are currently in discussions with other eastern NC counties to determine the most appropriate locations.

“We actually got a grant from the North Carolina Department of Health and Human Services for the development of these kiosks. With our own funding we’re going to proceed with putting kiosks in even more communities. We are hoping to eventually have a kiosk, at least one, in all 24 counties.”

Since unveiling the mental health kiosks last month in Hyde and Dare counties, more than 141 screenings have been completed.  Hyde County Public Health Department Director David Howard hopes the kiosks will push people to get preventive treatment early.

“It is fantastic to have it out in the open, helps to de-stigmatize the issues of behavioral health and to bring it on par with people freely talking about their physical health, dieting, exercising, etc. It just moves us a little further toward behavioral health issues becoming more of a normal conversation and concern.”

The Access Point Program offers self-conducted screenings for Depression, Bipolar Disorder, Post-Traumatic Stress, Generalized Anxiety, Eating Disorders and Alcohol Abuse. The kiosks can move to other areas within the county on a rotating basis. 

The Access Point Program is also available online at